FAQ

Frequently Asked Questions (FAQ)

General Questions

What exactly is VelociHost Pro? VelociHost Pro is a managed service provider. We provide high-performance website hosting combined with active maintenance, including daily backups, security monitoring, and speed optimization. We handle the technical "backend" so you can focus on your business.

Do I need to move my website to your servers? For our hosting plans, yes. We provide a seamless migration service to move your site to our speed-optimized servers. If you only purchase a "Speed Booster" or "Security Audit" as a one-time service, we can often work on your existing hosting provider.

Which platforms do you support? We specialize in WordPress, WooCommerce, and custom PHP-based websites. If you have a specific platform, please contact us at support@velocihostpro.shop before purchasing.

Security & Backups

How often is my website backed up? We perform full website backups every 24 hours. These backups are stored in a secure cloud location, allowing us to restore your site quickly in the event of an error or emergency.

Is my data secure with VelociHost Pro? Yes. We include a free SSL certificate with all hosting plans to encrypt customer data. Additionally, our servers feature real-time threat detection and firewalls to block malicious attacks.

Speed & Performance

Will my website really be faster? Yes. Our "Premium Speed Tier" includes server-side caching, image optimization, and CDN integration designed to significantly lower your page load times, which helps with both user experience and Google SEO rankings.

How long does the optimization take? Initial setup and optimization usually take 12–48 hours once we have received access to your website.

Billing & Cancellations

Are there any long-term contracts? No. All our plans are month-to-month. You have the flexibility to cancel at any time before your next billing cycle.

How do I cancel my subscription? You can manage your subscription through your customer portal on our website or by emailing support@velocihostpro.shop at least 3 business days before your renewal date.

What is your refund policy? We offer a 14-day satisfaction guarantee for first-time customers on our monthly hosting plans. Please refer to our [Refund Policy] page for full details.